Return and Refund Policy
Thank you for choosing Rhinestone Aura, your go-to destination for exquisite rhinestone belts. We prioritize your satisfaction and aim to make your shopping experience with us seamless and enjoyable. To ensure transparency, please acquaint yourself with our carefully outlined return policy below.
Our return policy is applicable solely in cases where you receive a damaged or incorrect item from us. Should your order arrive in anything less than perfect condition, kindly follow the outlined steps for a hassle-free return process.
Return Process
Initiate Contact
Reach out to our dedicated customer service team via email at support rhinestoneaura@gmail.com or phone to kickstart the return process. Provide your order number and furnish a detailed explanation of the reason for the return, accompanied by clear pictures of the front and back of the product.
Await Instructions
Our customer service team will guide you further, furnishing the return address and any additional documentation needed for a smooth return.
Secure Packaging
Pack the product securely, preferably in its original packaging. In the absence of the original packaging, opt for a suitable alternative that ensures the product’s protection during transit.
Shipping
Utilize a reliable and trackable shipping method for your return package. We recommend obtaining proof of shipment for your records.
Inspection and Refund
Once we receive the returned product, our meticulous team will inspect it to ensure it meets the necessary conditions for a return. Upon successful inspection, we commit to processing the refund within 30 days to the original payment method. Please be aware that the actual refund reflection in your account may vary, contingent on your bank or payment processor.
Important Points
- The customer is responsible for all shipping costs associated with the return, except in cases of damaged items.
- We retain the right to decline refunds or exchanges if the returned product fails to meet the stipulated conditions or if it is returned beyond the specified time-frame.
- Customized or personalized products are non-refundable unless they arrive damaged or exhibit a manufacturing defect.
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If you have any queries or require assistance, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction with every
For further details, please visit our website: Rhinestone Aura
