Resettlement & Placement Manager

Full Time Regular Management Richmond, TX

About the Organization

Interfaith Ministries (IM) for Greater Houston is an inclusive connector of people, faith communities and resources in our nation’s most diverse city, sustaining healthy and respectful lives for vulnerable populations and promoting interfaith relations and volunteerism.

IM provides four areas of service to the greater Houston community including: Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteerism and Civic Service. Each of these programs serve different communities but all are based on our shared beliefs and aspirations of building a more respectful, connected, and caring society.

Service is at the core of what we do at Interfaith Ministries. Through empathy and resilience, our employees help provide support to our community through programming and meaningful connection.

About the Role

The Resettlement Manager oversees the development, implementation, and completion of all grants, contracts and activities related to the following program: resettlement services, particularly associated with the immediate needs of recently resettled refugees in Reception and Placement. Responsibilities include supervision of program supervisors to ensure compliance with funder requirements. This is a full-time, exempt position reporting to the Deputy Director.

Main Responsibilities

Effectively manage the development, implementation, compliance, and completion of Reception and Placement program grants and contracts.
Oversee program budgets and manage expenses to ensure costs are maintained within allocated budgets.
Develop, implement, and ensure compliance of internal program policies and procedures.
Maintain a case file on each client in accordance with contract requirements and ensure compliance requirements by the Refugee Agency.
Track case approval process to ensure proper reporting of case statuses.
Communicate with the logistics team to secure a proper apartment setting for new arrivals as determined by program guidelines.
Work with the Refugee Services Deputy Director to ensure Reception and Placement case files are ready for internal audit, as well as state and federal partner monitoring.
Prepare and submit all reports to the state and federal agencies as required.
Facilitate interdepartmental communication and information sharing for monthly newsletters and program reports.
Accountable for accurate and timely reporting of services and programmatic data to National Volunteer Agency, State Coordinator, and stakeholders.
Provide leadership to ensure that the resettlement team develops and maintains partnerships with internal and external stakeholders.
Coordinate closely with other program managers and the National Refugee Agency staff to ensure seamless delivery of services to clients.
Report activities, results, and areas of concern regularly to the Deputy Director.
Provide interpretation and transportation to clients as needed.
Pick up refugees from the airport as needed.
Perform other duties as assigned.

Supervisory Responsibilities

Manage the Reception and Placement Team.
Train and provide leadership to staff in all aspects of program responsibilities.
Serve as point person and Resettlement Team representative for collaboration and correspondence with stakeholders including partner agencies, service providers, and donors.
Represent the Resettlement Team within the IMGH network in conferences, working groups and other contexts.

Qualifications, Skills & Experience

Bachelor’s degree required. A master’s degree in social work or another human services field desirable.
Minimum of two (2) years of experience in providing direct services to refugees is required.
Minimum of one (1) year managing and leading a team.
A minimum of one (1) year of supervising case workers in a refugee resettlement setting is preferred.
Experience managing a team of direct service providers is preferred.
Fluency in English and one of the refugee languages (Arabic, Spanish, Kiswahili, Lingala, Kinyarwanda, Kirundi, Russian) is preferred.
Demonstrated ability to promote an organizational culture that reflects IMGH core values of service, accountability, integrity, and equality.
Excellent written and verbal communication skills supported by attention to detail skills.
Demonstrated proficiency in working with MS Office applications, with strong command of Excel.
May require occasional weekend and/or evening work.
Must have a valid driver’s license and automobile liability insurance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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