Social Adjustment Services Program Manager

Full Time Regular Professional Richmond, TX

About the Organization

Interfaith Ministries (IM) for Greater Houston is an inclusive connector of people, faith communities and resources in our nation’s most diverse city, sustaining healthy and respectful lives for vulnerable populations and promoting interfaith relations and volunteerism.

IM provides four areas of service to the greater Houston community including: Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteer Houston. Each of these programs serves different communities but all are based on our shared beliefs and aspirations of building a more respectful, connected, and caring society.

Service is at the core of what we do at Interfaith Ministries. Through empathy and resilience, our employees help provide support to our community through programming and meaningful connection.

About the Role

Manage and coordinate Social Adjustment Services to IM clients to ensure successful and timely integration and self-sufficiency of refugees. Manage and coordinate Office of Refugee Resettlement (ORR) Social Adjustment Program (SAS) program. Manage current and develop new resources within the community to support refugees.

Main Responsibilities

Design and conduct and outreach strategy to enroll clients SAS and ICM programs
Provide information, referral, and hands-on assistance to clients to resolve variety of needs
Directly manage the SAS program team to achieve expected outcomes and ensure high quality services
Assist refugees with short term medical problems to access basic and specialty medical care
Locate appropriate doctors and clinics, make appointments, and help clients to attend appointments
Develop and create new partnerships with community organizations that provide direct services to clients to eliminate barriers to self-sufficiency
Ensure compliance of SAS within contract guidelines
Direct and supervise volunteers working in SAS program
Direct SAS staff in provision of services and daily activities
Conduct intake interview and explain client rights and responsibilities for SAS clients when needed
Develop and maintain processes for quality control to ensure case files of each client are up to date and ensure program compliance
Prepare and submit reports as requested by donors and funders for SAS program.
Complete SNAP recertification application and interview for eligible clients.
Develop and manage the process of application to different state and federal funded benefits to clients
Work with SAS coordinator to ensure compliance and quality assurance of SAS program guidelines
Provide language interpretation as required
Organize and conduct Gold Card application for eligible clients
Perform other duties as assigned by supervisor

Qualifications, Skills & Experience

Bachelor’s degree is required, Master’s preferred
Proficient computer skills including word processing
Strong written and verbal communication skills
High degree of independent judgment
Must enjoy working with culturally and ethnically diverse staff, clients and volunteers
Must be able to work a flexible schedule including some weekends
Must have an automobile, valid driver’s license, and automobile liability insurance
Fluency in one of the refugee languages (Arabic, Spanish, Nepali, Kiswahili, and Burmese) preferred

PHYSICAL DEMANDS

This position is generally set in a comfortable office environment, but it will occasionally require outside of office work. Client field work may occur during or after business hours and it requires talking, writing, driving in inclement weather, walking on uneven surfaces and standing for upwards of 30 minutes straight, depending on the situation. It requires seeing, hearing, talking, sitting and walking on a daily basis. It may require bending and lifting 20 pounds occasionally. Field work will require driving, getting in and out of a car under different weather conditions (rain and high degree temperatures during summer).

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Ready to Board Your Journey?

Begin your adventure towards U.S. citizenship with us. Sign up for our next Citizenship Education & Training class via our Interest Form. For any inquiries, we’re just an email or phone away at info@ushrswh.org | (281) 310-5611.

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